Overview
Key Measurements and Statistics
Successes of 2019
Communication Center Console Upgrades: ESD, in conjunction with the Communications and Property Management Divisions, upgraded the communication console furniture in the Bremerton, Bellevue, and Marysville communication centers. This improves employee satisfaction and optimizes communication and workflow in each communications center.
Network Connectivity Upgrades: ESD, in conjunction with the Information Technology Division and WaTech, provisioned upgraded network connections for nearly 50% of the WSP’s district and detachment offices, crime labs, and points of entry (POE)/scale houses. The optimization of services simplifies the agency’s network infrastructure, provides a conduit for integration of new technologies, and provides much needed capabilities to State Patrol employees statewide.
Interoperability Improvements: ESD, in conjunction with partner agencies across the state, emphasized interoperability improvements. Most notably, the Washington State Interoperability Executive Committee ratified the revised Statewide Communications Interoperability Plan (SCIP), with ESD as an active participant in the revisions and updates to this important statewide strategy. Additionally, ESD piloted a Radio over IP (RoIP) gateway to support the Executive Protection Team’s nationwide communications needs.
Revamped radio user training: ESD, in partnership with Government and Media Relations (GMR) and Field Operations Bureau (FOB), developed updated training materials and videos highlighting the new capabilities of the consolidated radio software program. ESD, GMR, and FOB developed training videos that provided an engaging platform to walk through the use and functionality of the radios.