The Criminal History Records Section Record Improvement Unit identifies training needs, develops and administers training programs throughout the State to Washington State Patrol (WSP) employees, Criminal Justice Training Center (CJTC) attendees, local law enforcement and criminal justice agencies and other state agencies that require background checks and/or provide fingerprinting services.
The following documents are available to view, print, and download.
Manuals & Brochures:
• Washington State Criminal History Overview
May 14th, 2025
8:00 a.m. – 9:00 a.m.
Location: South Sound 911
3580 Pacific Avenue
Tacoma WA, 98418
To register, please email RecordsImprovement@wsp.wa.gov
• Washington State RAPsheet Overview
May 14th, 2025
9:15 a.m. – 12:00 p.m.
Location: South Sound 911
3580 Pacific Avenue
Tacoma WA, 98418
To register, please email RecordsImprovement@wsp.wa.gov
• Crossmatch Livescan Fingerprint Training
May 14th, 2025
1:30 p.m. – 4:30 p.m.
Location: South Sound 911
3580 Pacific Avenue
Tacoma WA, 98418
To register, please email RecordsImprovement@wsp.wa.gov
• Washington State Criminal History Overview
Online (Teams)
May 15th, 2025
8:00am – 9:00am
To register, please email RecordsImprovement@wsp.wa.gov
• Washington State RAPsheet Overview
Online (Teams)
May 15th, 2025
9:30am – 12:30pm
To register, please email RecordsImprovement@wsp.wa.gov
After you have registered for a RAPsheet Training download the files below to accompany the training. These documents are to be used in conjunction with the training not as standalone reference documents.
• RAPsheet Training and Reference Manual Part 1
• RAPsheet Training and Reference Manual Part 2
Biometrics4ALL, Inc.
Website: www.biometrics4all.com
Sales Contact: WA Sales Associate
Email: Sales@biometrics4all.com
Phone: (714) 568-9888 Option 3
Fax: (866) 888-8768
Business Address:
Biometrics4All, Inc.
220 Commerce, Suite 150
Irvine CA 92602
Customer Support: (714) 568-9888 Option 2
Customer Support Email: support@biometrics4all.com
HID Global (CrossMatch)
Website: www.hidglobal.com
Western Regional Manager: Don Sutton
Email: Don.Sutton@hidglobal.com
Main Office: (773) 233-4148
Mobile: (647) 746-7559
Fax: (773) 751-2877
Business Address:
CrossMatch Technologies Inc.
3950 RCA Boulevard, Suite 5001
Palm Beach Gardens, FL 33410
Help Desk: (866) 276-7761
Help Desk Email: crossmatch.support@hidglobal.com
*Send an Email with details of your issues: crossmatch.support@hidglobal.com
*Create a support ticket online: https://support.hidglobal.com/
*(Both options will immediately create a support ticket, email you the ticket information, and begin your support request for a technician to follow up with you.)
DataWorks Plus
Website: www.dataworksplus.com
Western Regional Manager: Todd Pastorini
Email: tpastorini@dataworksplus.com
Toll Free: (866) 632-2780
Main Office: (864) 672-2780
Mobile: (925) 240-9010
Fax: (864) 672-2787
Business Address:
DataWorks Plus
728 North Pleasantburg Drive
Greenville SC 29607
Help Desk: (866) 632-2780 Extension 3
Help Desk Email: support@dataworksplus.com
FieldPrint (Applicants Only)
Website: https://fieldprintusa.com/individuals
Sr. Business Developer: Thomas Harrison
Email: tharrison@fieldprint.com
Phone: (888) 472-8918 x2192 (office)
FAX: (856) 446-2707
Business Address:
Fieldprint Inc.
12000 Commerce Parkway Suite 100
Mt. Laurel, NJ 08054
Customer Service: (888) 472-8919
Help Desk Email: customerservice@fieldprint.com
Thales DIS USA, Inc. (Gemalto Inc.)
Website: https://www.thalesgroup.com/en/markets/digital-identity-and-security/government/biometrics
Regional Sales Manager: Brian Yeager
Email: brian.yeager@thalesgroup.com
Phone: (210) 449-6726
Business Address:
Thales DIS USA, Inc.
2964 Bradley
Pasadena, CA 91107
Help Desk: (866) 500-2347
Help Desk Email: cghelpdesk@gemalto.com
IDEMIA
Website: IDEMIA.com
Sr. Sales Manager: Gary Newlin
Email: gary.newlin@us.IDEMIA.com
Phone: (952) 442-8701
Cell: (612) 839-9639
Inside Sales Email: Mt.insidesales@idemia.com
Phone: (800) 368-9505
Business Address:
IDEMIA Headquarters
292 Concord Road, Suite 300
Billerica, MA 01821
Contact Information: (978) 215-2400
Email: BiometricsSupport@us.idemia.com
Printscan (First Advantage) Applicants Only
Website: Printscan.com
VP, Fingerprinting: Hennie Meeding
Email: hennie@printscan.com
Phone: (631) 782-1700
Sales: Thomas Van Schuyler
Email: Thomas.vanschuyler@fadv.com
Phone: (631) 782-1700
Business Address:
960 S Broadway Suite 110A
Hicksville, NY, 11801
Help Desk: (631) 782-1700
Help Desk Email: support@printscan.com
Washington State Patrol
Records Improvement Unit
Helen Sommers Building
106 11th Ave. SW
Olympia, WA 98501
(360) 534-2000 ext. 16312
Email: recordsimprovement@wsp.wa.gov
Records Improvement Unit:
Shirley Butts
Criminal Identification Coordination Specialist | External Trainer
Shirley.Butts@wsp.wa.gov
Sarah McCreary
Criminal Identification Coordination Specialist | External Trainer
Sarah.McCreary@wsp.wa.gov
Eric Furrer
Criminal Identification Coordination Specialist | External Trainer
Eric.Furrer@wsp.wa.gov
Sophia Price
Criminal Identification Coordination Specialist | External Trainer
Sophia.Price@wsp.wa.gov